The Brick Victoria Douglas — Furniture Store in Victoria

Reviews of The Brick Victoria Douglas

• Charles

  Added 2016.08.08

  I waited a long time for my table to arrive..I got what I paid for. Some of the staff are pushy some are ok. They gave me an awesome deal on a sofa..still no regrets
• Quinn

  Added 2016.04.27

  This location has a smaller show room, so not much to look at. None of the sales people have a clue about any extra details that can't be found online and are just on the lookout for a commission. Cheaply priced thogh.
• Henry

  Added 2016.03.31

  The sales person survive on the commission... you enter the shop like one nee pray.
• Caroline

  Added 2016.03.12

  Customer service is proportional to competition, this is why the experiences in some of the stores in Vitoria is not pleasant. The Birck is one typical example. Make sure what your are buying is the correct and COMPLETE material on your own responsibility. Once money is out of your pocket the game is over. NOBODY cares here about customer experience/ satisfaction.
• David

  Added 2015.08.11

  One of the biggest problems with The Brick is it everything is Commission. Was looking for a mattress and of course they try and get you to put a deposit down, promising you that it will lock the price in and that is fully refundable if you change your mind. There was a lot of pressure to put the money down right away, when I repeatedly stated that I wanted to come back with a credit card that had a higher limit.
• Chloe

  Added 2015.05.30

  I walked away with The Brick feeling a bit like I was back in Turkey, negotiating at the Grand Bazaar.
• Angel

  Added 2015.04.03

  If you check out every thing on your own and if you are lucky then you might end up giving good rating!
• Everly

  Added 2015.02.09

  BEST OF LUCK
• Landon

  Added 2014.03.04

  I went in looking for bedside tables & was shown around the store. The salesman also looked on the Brick website to show me other tables that weren't in the store. Having been in customer service all my life, I appreciated the great customer service.
• Aubrey

  Added 2014.02.04

  I ended up changing my mind about the mattress the following day and when I went back to reclaim my deposit, they laid the guilt trip on, asking if there was anything they could do to salvage the deal and reminding me that "it's 100% commission you know". Turned out it was a good thing I cancelled the deposit as the reviews I found on the mattress were absolutely terrible.