Swain Moving Storage Ltd — Moving Company in Victoria

Reviews of Swain Moving Storage Ltd

• Lily

  Added 2016.06.24

  I called Steve in Victoria to get a quote, he didnt call me back for 6 days. He left me a rude message when I told me I had hired someone else. As being in customer service myself for 20 years, his behaviour was very unprofessional and not the way you treat someone if you want business. Victoria is very small.
• Theodore

  Added 2014.12.27

  Called this morning for a quote. Firstly they answered their "business" phone unprofessionally. When I asked to whom I was speaking the irritated "Steve" sounded impatient and talked over me. As I was attempting to give the reason for my call, "Steve" interrupted me, talked over me and would not take my request for a simple quote without a move date. As I started to respond, he interrupted me yet again. I was extremely surprised at both his tone and his unprofessional manner. I told him I had called several other places and not only were they all polite, helpful and provided their quote, but not one asked for a specific move date to simply get a quote. Wow! He abruptly ended the call. Swain evidently has a decent reputation, but my albeit brief encounter on the phone does not abide with what they profess on their website.
• Emily

  Added 2013.12.13

  I've had a “Murphy’s Law” kind of move…”whatever can go wrong, will go wrong”. There was one exception…the absolutely delightful experience we had with Swain Moving & Storage Ltd.
• Julian

  Added 2013.05.11

  The four fellows from Swain were extremely efficient, knowledgeable and professional, and without exception were a joy to work with. They went above and beyond expectations and were truly the shining light in an otherwise stressful move. I highly recommend this company. They are definitely the best of the best. Thank you, Swain Moving & Storage Ltd. You exemplify what good service is all about, and then some!